Returns– Designer Eyes
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FAQ

  • -14 day returns after delivery for full refund (expedited shipping costs are excluded). After 14 days, we cannot offer a refund.
  • -30 day online store credit & exchanges after delivery. After 30 days we cannot offer store credit & exchanges.
  • - Regular purchases are eligible for Full Refund (minus any added expedited shipping costs) to Original Payment Method.
  • - "Make An Offer" or "Price Match" Orders made with this feature found on our website are only eligible for Online Store Credit.
  • -Your item must be in the same condition that you received it and must have the original packaging. If a returned item is received by Designer Eyes and is missing from the package, damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund.
  • -A 5% Restocking Fee is only applied to the following: "Return to Sender" Packages such as: Wrong Address, Refused Shipment, Unable to Forward. Regular returns do not incur a restocking fee.
  • You must now have a RMA# (Return Authorization) before shipping your return. This will be emailed to you after you start your return below.
  • WE WILL NOT ACCEPT YOUR RETURN SHIPMENT WITHOUT AN ISSUED RMA#(Return Authorization)
Unfortunately No, If a prescription order must be returned then customer will only be refunded for the frames. Custom prescription lenses are non-refundable.
This also applies to a custom prescription order that has been placed but not shipped yet. If the lenses have already been made to order then we cannot refund the cost the of the lenses.

Once your return is approved, you will receive a notification email. When we have received your returned order it will be inspected for missing items or severe damages. If approved, your refund will be processed and a credit will be applied to your choosen refund method within seven (3-5) days.

1. Please remember to take several photos of your item to show item was not damaged before return shipping. As these may be requested if item is returned destroyed or damaged condition.

2. If item was shipped in new condition and it is returned in damaged/broken condition, There will be a 50% restocking fee from the MSRP of the frame. This is policy and it is non negotiable.

3. Please include proof of purchase/online receipt or order # inside package.

INTERNATIONAL SHIPPING:

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MAIL FOR INTERNATIONAL ORDERS.

  • -Shipments outside of the USA may incur customs fees depending on the destination country. Customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
  • -You are responsible with ensuring to comply with laws and regulations of the country of destination. Designer Eyes does not have any responsibility on these additional charges that may apply.
  • -Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.
  • -If an order is rejected (return to sender) by customer for international orders, return shipping costs will deducted from refund amount.


If you have any shipping questions, please contact customer service at cs@designereyes.com

 

RETURNS

Our aim is to provide the best possible experience for our customers.

If you’re not happy with your Designer Eyes purchase, we’re here to make things right. We pride ourselves in selling only top quality, authentic merchandise. Should you have an issue with an item you received, please make use of our easy to use Returns Feature.

Notice Please Read Before Submitting Return:
 
  • You must now have a RMA# (Return Authorization) before shipping your return. This will be emailed to you after you start your return below.
  • WE WILL NOT ACCEPT YOUR RETURN SHIPMENT WITHOUT AN ISSUED RMA#(Return Authorization)
  •  
  • -*Purchases made through our "Make an Offer" & "Price Match" feature can only be returned for Online Credit*. Example: Order# starting with PW-
  • -If you placed an order with us using these methods please use "STORE CREDIT" as refund method. If "Original Payment Method" is accidently selected it will be switched to "STORE CREDIT" during the refund process.

Don’t have an order ID or order from Designer Eyes? Send us as much information as possible about your return to cs@designereyes.com or call us @ 877-720-8393