RETURNS POLICY
We want you to love what you ordered. If something isn't right, here's how returns work.
Return Window
You may request a return within 15 days of the delivery date. Returns requested after this window will not be accepted.
Return Eligibility
To ensure a smooth return experience, please note the following guidelines:
- Returns are accepted within 15 days of the delivery date.
- Items must be in original, unused condition, accompanied by the original case, packaging, and all accessories.
- Items that show signs of wear or damage may not qualify for a full refund.
- We do not offer exchanges at this time.
How to Start a Return
- Go to your order status or order history page (accessible from your account, or from the "Track Order" link in your shipping confirmation email).
- Select the item(s) you'd like to return.
- Choose a reason for the return and add any notes if needed.
- Submit your request.
Once submitted, our team will review your request and notify you of the decision, along with next steps and a return label (if applicable).
Damaged or Faulty Items
Each item is carefully inspected before it leaves our hands. If your order arrives damaged or not as expected, please contact us immediately at cs@designereyes.com. We will resolve the issue promptly.
Refunds
Once your return is received and inspected, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 3–5 business days.