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RETURN POLICY

 

Customer is responsible for return shipping costs

 

We pride in ourselves in selling only top quality, authentic merchandise. Should you have an issue with an item you received, please make use of the return policy we offer.
Our return policy lasts 30 days from the time of purchase. After 30 days, we cannot offer you a refund or exchange. (*Purchases made through our "Make an Offer" & "Price Match" campaigns are non-refundable/non-returnable*)

Please remember to take several photos of your item to show item was not damaged before return shipping. As these may be requested if item is returned destroyed or damaged condition.

Return Address:
DE WEB RETURNS
530 Sawgrass Corporate Parkway
Sunrise, FL 33325

Items to Include:

- Proof of purchase/online receipt or order # inside package.



Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original method of payment, within seven (7) days.

Late or missing refunds
Once we notify you that your refund has been processed but it has not been credited with seven (7-14) business days, please contact your credit card company as it may take some time before your refund is posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@designereyes.zendesk.com

Exchanges
We only replace items if they are defective or damaged. Should any other issue arise regarding the condition of the item you received, please email customer service at support@designereyes.zendesk.com

 

Designer Eyes ELIGIBLE RETURNS:

Eligible Returns - Reasons for return costs covered by Designer Eyes:
- The Item was sent incorrectly to you
- The item is defective

To start a eligible return process or if you have further questions., please email support@designereyes.zendesk.com

Additional return info - 

- Your item must be in the same condition that you received it and you must have the original packaging.
- You must have your original receipt and/or proof of purchase.
- No additional signs of damage/abuse are present.


Please do not send your purchase back to the manufacturer.

 

INTERNATIONAL SHIPPING (DUTY AND CUSTOMS FEES):
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MAIL FOR INTERNATIONAL ORDERS.
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

You are responsible with ensuring to comply with laws and regulations of the country of destination. Designer Eyes does not have any responsibility on these additional charges that may apply.

Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

 

Prescription Guide

Is High Index for me?

Advantages of High-Index Lenses

Thinner. Because of their ability to bend light more efficiently, high-index lenses for nearsightedness have thinner edges than lenses with the same prescription power that are made of conventional plastic material.

Lighter. Thinner edges require less lens material, which reduces the overall weight of the lenses. Lenses made of high-index plastic are lighter than the same lenses made in conventional plastic, so they're more comfortable to wear.

Lightweight lenses are even more of a benefit for farsighted prescriptions, which can make conventional lenses very heavy. And most high-index lenses also have an aspheric design, which gives them a slimmer, more attractive profile and reduces the magnified “bug-eye” look that conventional lenses cause in strong farsighted prescriptions.

What is A/R?

Anti-reflective coating (also called AR coating or anti-glare coating) is a microscopically thin multilayer coating that eliminates reflections from the front and back surface of eyeglass lenses.

By doing so, AR coating makes your lenses nearly invisible so people can focus on your eyes, not distracting reflections from your eyeglasses.

Anti-reflective coating also eliminates glare caused by light reflecting from your lenses. With reflections eliminated, lenses with AR coating provide better vision for night driving and more comfortable vision for reading and computer use.

AR coating is highly recommended for all eyeglass lenses, but particularly for polycarbonate and high-index lenses, which reflect more light than regular glass or plastic lenses if anti-reflective coating is not applied.

 

What are Transitions?

Signature - Fully clear indoors and darker outdoors. Thanks to our exclusive Chromea7 photochromic technology, they are more reactive to bright sun, partial sun and indirect light – such as light reflected from buildings, cars, and many other surfaces.

 
  • Clearest indoors
  • Fast fade back speed
  • Block 100% of UVA & UVB rays
  • Fit any prescription and frame
  • Suitable for any age including children

 

Available Colors: Gray - Brown - Graphite Green

Vantage - Transitions Vantage lenses don’t just adapt to changing light, they also polarize as they darken. Outdoors, the polarization adjusts to match the level of outdoor glare, which can vary as the day progresses and conditions change.  That means you see life in the best light with less glare for better clarity and color.

  • The only everyday lenses with variable polarization
  • Polarization adjusts to match the level of outdoor glare
  • Block 100% of UVA & UVB rays
  • Designed to work with most prescriptions and frames

 

Available Colors: Gray

Xtractive - Anywhere you go, Transitions XTRActive lenses are uniquely designed to protect your eyes from the brightest sun and harsh artificial light.

 

  • Extra dark outdoors to protect from the brightest sun, even in the hottest conditions
  • Darken behind the windshield of a car to protect the eyes from sunlight while driving
  • Hint of tint helps to protect from harsh indoor lighting
  • Block 100% of UVA & UVB rays
  • Designed to work with most prescriptions and frames
 

Available Colors: Gray - Brown - Graphite Green

Special Tints

Gradient

Gradient lens tints for sunglasses are popular for both fashion and function. Gradient, when referring to lenses, means darkening by regular degrees (where the tint deepens gradually throughout the lens.) Most often, gradient lenses are tinted from the top down, with the darkest portion of the lens protecting you most when you look up (as would be needed if you were outside, with the sun overhead.)

Mirrored

Mirrored lenses have a reflective optical coating (called a mirror coating or flash coating) on the outside of the lenses that reduces glare by reflecting much of the light that hits the lens surface. The mirror coating decreases the amount of light passing through the tinted lens by 10–60%, making it especially useful for conditions with sand, water, snow, and at higher altitudes. Mirrored sunglasses are one-way mirrors.

Polarized

What kind of a difference would I see with Polarization?